Transforming & Energizing the Service Drive
Service Drive Direct
How well is your service & parts department really performing?
Our mission is to continue transforming the Service Drive into the economic engine of dealerships. Today the Service Drive has never been more important for dealership profitability, customer retention and overall satisfaction. Nationally, on average 52% of dealerships gross profit comes from Fixed Operations.
Service Drive Direct provides dealers with forward-thinking behaviors and enhanced Service Selling Skills that lead to:
Service Drive Direct (SDD) is a system of tools, management, coaching skills and best practices that will enable dealers to develop, sustain and prepare for future retail service & parts department growth.
SDD is designed to engage and improve both the service and parts departments to improve:
Service Drive Direct provides dealers with the proper training, resources, tools and in-dealership support to implement and sustain a lasting continuous improvement process.
SDD is designed to engage and improve both the service and parts departments to improve:
Utilizing:
Service Drive Direct Service Advisor Overview
After the in-depth analysis of the working environment in your firm, we have identified some serious issues mentioned below.
Road to the Service Sale
Presenting Multi-point Inspection and Recommended Repair Items
Overcoming Objections & Closing the Sale
Service Drive Technology
Customer Communication
Service Drive Direct Service Manager Overview
Service Drive Direct focuses on five key areas that are essential elements in today’s service departments.
Employee Training and Coaching
Service Department Key Performance Indicators and Profitability
Customer Satisfaction and Retention
Service Lane Technology
Service Department Marketing
Managing Service Department Performance
There are wide-variety of controllable and uncontrollable elements to managing the financial components of a service department. WSC works with dealers, general managers, fixed operation directors and service managers to determine those controllable Key Performance Indicators that drive performance. Here is a partial list of those KPIs that we work closely with our clients to improve and take to the next level.
Managing Service Advisor Performance
Today’s Service Advisor play such an integral role day-to-day yet quite often don’t receive the quality or quantity of training & support they need.
Our training and ongoing sustainment is designed to support Service Managers and Service Advisors and provides the tools & resources they need to succeed today and tomorrow.
WSC Training Enhancement System
WSC Strategies is pleased to introduce the WSC Training Enhancement System (TES). TES is a next generation online learning and onboarding solution designed to address the struggle to attract and retain employees.
Our system utilizes technology in a easy-to-use approach to ensure desired behaviors are learned while managers can hold new employees accountable to complete all desired training.
TES is designed to help organizations to successfully answer these questions:
Training is singularly one of the most neglected areas in dealerships and other businesses alike. So often new employees, and existing employees for that manner, receive haphazard training and initial new employee onboarding is rushed, inconsistent and not very thorough. This approach often leads to a host of shortcomings and ineffectiveness leading to shortcuts, excuses that render an unsuccessful new employee onboarding and training program.
TES addresses these issues!
The 2019 Dealership Staffing Study conducted by Cox Automotive identified the top drivers of employment engagement.
The results were not surprising, and the results are identified to the right.
The WSC Training Enhancement System is designed to provide dealers with new employee onboarding and training that is designed to address the issues identified in the survey. Our system utilizes technology in a easy-to-use approach to ensure desired behaviors are learned while managers can hold new employees accountable to complete all desired training.
Additional Findings