Services

We offer a variety of services to assist our clients to achieve their training objectives. Services include but not limited to; program development, field team management, product training facilitation, in-dealership continuous improvement, sales training, fixed operations training and dealership standards assessments.

Fixed Operations Coaching & Training

Fixed Operations Training

We have developed and implemented a wide range of fixed operations training over the past nineteen years. From Fix it Right to Personnel Management to Service Advisor training, our hands-on approach with real-world training aids have yielded the desired results for our OEM and dealer clients. Our Fixed Operations catalysts are experienced, knowledgeable and quickly gain the trust and respect of those they work with. We develop and manage to mutually agreed upon KPIs to ensure overall success.

Sample Training Offerings

  • Fixed Operations High Performance Management.

  • Personnel Management for Variable and Fixed Operations.

  • Recruiting for Talent & Attitude.

  • Service & Parts Department Financial Management.

  • Your Dealership…Your Approach: The Image You Want Your Customers to Experience.

  • Pay Plans That Deliver Results.

  • Express Service: Tune Up & Sustainment.

  • Service Drive Selling.

  • Multi-Point Inspection Process: Fortify Your Most Effective Selling Tool - Systemize the MPI.

  • Declined Services: Effective Tools, Methods & Marketing to Transform MPI Opportunities into Sales.

  • Retention Marketing / Communications.

  • Customer Satisfaction KSI : The Foundation of the Service Drive Experience.

  • DiSC® : Build Better Relationships That Lead to Better Workplaces and Productivity.

Field Team Coaching & Training

Provide Field Support Teams

Whether short or long term, we have a large network of experienced catalyst, consultants and coaches that understand the retail and wholesale automotive business.

We utilize experienced catalyst that can communicate and work with all dealership employee levels. Our catalysts average between fifteen and twenty years of retail and consulting experience. Many of our catalysts have position-specific experience based on project needs.

Our catalysts are known to be engaging and stimulating communicators that are poised and capable, projecting genuine enthusiasm with the ability to motivate others. They tend to have a strong sense of urgency, initiative and competitive drive to get things done on time with the desired results.

Program Development

Using a highly effective interactive training methodology, we can engage participants at all levels of experience. We have created a wide-variety of training and coaching support for web-based training and instructor-led workshops.

Dealership Continuous Improvement

Dealership Continuous Improvement

We have worked with a variety of OEMs to develop, and implement training and process improvement events that served as a catalyst to continuous improvement. By utilizing our cross functional team methodology, we are able to unite all departments to work together to identify employee and customer touchpoints. Process re-designed is only successful when the whole team is involved.​

Workshop Development

Fixed Operations Training

We have developed and implemented a wide range of fixed operations training over the past nineteen years. From Fix it Right to Personnel Management to Service Advisor training, our hands-on approach with real-world training aids have yielded the desired results for our OEM and dealer clients. Our Fixed Operations catalysts are experienced, knowledgeable and quickly gain the trust and respect of those they work with. We develop and manage to mutually agreed upon KPIs to ensure overall success.

Sample Curriculum Offerings

  • Service Operations Excellence

  • Service Manager 101

  • Parts Manager 101

  • Service Advisor 101

  • Parts Inventory Management

  • Parts Selling Skills

  • Road to the Service Sale

  • Fixed First Visit

  • Growing Your Business Through Customer Loyalty

  • Personnel Management for Variable and Fixed Operations

  • Service & Parts Financial Management

  • Fixed Operations High Performance Management

  • Coaching Employee Performance

  • DMS 101 for Service & Parts

  • Wholesale Parts Sales

  • Dealership Accessory Sales

If you are looking for memorable behavior-based training that yields results in a workshop environment, look no further. Our interactive approach to training is engaging, relevant and real-world.

Employee Development & Retention

Your employees are the heart and soul of your organization. Are they provided the training, coaching, encouragement and ongoing support that they need to succeed? Properly trained employees/team members will take your organization to the next level.

Service Drive Direct

Service Drive Direct utilizes a sophisticated methodology of assessment, solution development and measurement to assure improvements across many financial and CSI metrics.

Authorized DiSC® and Five Behaviors of a Cohesive Team authorized partner

Have you ever wondered why some people don't get you easily? Or ever thought why your people have difficulties to identify what your needs are, and even if you've told them they cannot pick things up the first time? Remember that employee you just couldn't get through to perform well the way you wanted to, or simply couldn't execute the tasks the way you instructed them?

Everything DiSC® solutions provide rich, versatile learning programs that offer personal insight for learners at every level of an organization, using a consistent language of DiSC®. Using a research-validated learning model, each solution provides in-depth information including tips, strategies, and action plans to help learners become more effective in the workplace. All Everything DiSC solutions include unlimited access to complimentary follow-up reports and MyEverythingDiSC®, the interactive learning portal exclusive to Everything DiSC.

Mobile Interactive Messaging & Mobile Interactive Learning

Mobile Interactive Messaging and Learning is a WSC exclusive messaging delivery tool utilizing texting and videos designed to deliver real-time messages through text messaging.

Mobile Interactive Learning is an innovative and unique tool that delivers “just-in-time” learning video modules to individuals to reinforce learned behaviors. Mobile Interactive Learning video modules are designed to run from 45 –120 seconds in duration and will provide “sustainment” skills and methods for end-users.

Get to Know Everything DiSC ®

Benefits

Everything DiSC® solutions provide rich, versatile learning programs that offer personal insight for learners at every level of an organization, using a consistent language of DiSC®.

Using a research-validated learning model, each solution provides in-depth information including tips, strategies, and action plans to help learners become more effective in the workplace. All Everything DiSC solutions include unlimited access to complimentary follow-up reports and MyEverythingDiSC®, the interactive learning portal exclusive to Everything DiSC®.

The Solutions

Everything DiSC Productive Conflict

Designed to help learners curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships.

Everything DiSC Work of Leaders ®

The Work of Leaders made simple: Vision, Alignment, and Execution. Based on best practices, Work of Leaders connects to real-world demands, generating powerful conversations that provide a clear path for action.

Everything DiSC 363 ® for Leaders

Combines the best of 360s with the simplicity and power of DiSC, plus three personalized strategies for improving leadership effectiveness. For anyone who wants to use 360° feedback as part of their leadership development, whether an emerging leader or an experienced executive.

Everything DiSC Workplace ®

Can be used with everyone in an organization, regardless of title or role, to build more effective relationships, and improve the quality of the workplace.

Everything DiSC Management

Teaches managers how to bring out the best in each employee. They learn how to read employee styles and adapt their own styles to manage more effectively.

Everything DiSC Sales

Helps salespeople connect better with their customers by understanding their DiSC sales style, understanding their customers’ buying styles, and adapting their sales style to meet their customers’ buying styles.

The Five Behaviors
Everything Disc