Providing Fixed Operations Training by Experts

Service Manager & Service Advisor Training

We have developed and implemented a wide range of fixed operations training over the past twenty-five years. From Fix it Right to Personnel Management to Service Advisor training, our hands-on approach with real-world training aids has yielded the desired results for our OEM and dealer clients.

Our Fixed Operations catalysts are experienced, knowledgeable, and quickly gain the trust and respect of those they work with. We develop and manage mutually agreed-upon KPIs to ensure overall success.

WSC Strategies

Sample Training Offerings

  • Fixed Operations High-Performance Management
  • Personnel Management for Variable and Fixed Operations
  • Recruiting for Talent & Attitude
  • Service & Parts Department Financial Management
  • Your Dealership, Your Approach: The Image You Want Your Customers to Experience
  • Pay Plans That Deliver Results
  • Express Service: Tune Up & Sustainment
  • Service Drive Selling
  • Multi-Point Inspection Process: Fortify Your Most Effective Selling Tool - Systemize the MPI
  • Declined Services: Effective Tools, Methods & Marketing to Transform MPI Opportunities into Sales
  • Retention Marketing / Communications
  • Customer Satisfaction KSI: The Foundation of the Service Drive Experience
  • DiSC®: Build Better Relationships That Lead to Better Workplaces and Productivity
WSC Strategies

Field Team Coaching & Training

Provide Field Support Teams

We have an extensive network of experienced catalysts, consultants, and coaches that understand the retail and wholesale automotive business, whether short or long term.

We utilize experienced catalysts to communicate and work with all dealership employee levels. Our catalysts average between fifteen and twenty years of retail and consulting experience, and many of our catalysts have position-specific experience based on project needs.

Our catalysts are known to be engaging and stimulating communicators that are poised and capable, projecting genuine enthusiasm with the ability to motivate others. They tend to have a strong sense of urgency, initiative, and competitive drive to get things done on time with the desired results.

Skills & Trainings Enhance Customer Experience

Service Drive Direct utilizes a sophisticated assessment, solution development, and measurement methodology to assure improvements across many financial and CSI metrics.

After the in-depth analysis of the working environment in your firm we have identified some serious issues mentioned below 

  • Road to the Service Sale
  • Presenting Multi-point Inspection and Recommended Repair Items
  • Overcoming Objections & Closing the Sale 
  • Service Drive Technology
  • Customer Communication

Our forward-thinking approach to training service managers focuses on the behavioral and financial management skills needed to address and support the demands of today’s service departments.

Your employees are the heart and soul of your organization. Are they provided the onboarding, training, coaching, encouragement, and ongoing support they need to succeed? Properly trained employees/team members will take your organization to the next level.

Deliver proven learning experiences to your employees that have an immediate and lasting impact on both your dealership’s culture and your customer’s experience.

There are wide-variety of controllable and uncontrollable elements to managing the financial components of a service department. WSC works with dealers, general managers, fixed operation directors and service managers to determine those controllable Key Performance Indicators that drive performance. Here is a partial list of those KPIs that we work closely with our clients to improve and take to the next level.

  •  Gross Profit
  • Desired Net Profit
  • Expense Management
  • Employee Productivity
  • Service Advisor
  • Technician
  • Managing ELR
  • Facility Utilization
  • Facility Potential
  • Lost Opportunities

We offer various services to assist our clients in achieving their training objectives. Services include but are not limited to; program development, field team management, fixed operations training, product training facilitation, variable and fixed operations workshop facilitation, in-dealership continuous improvement, strategy & vision planning, sales training, and dealership standards assessments.

WSC Strategies

Get to know everything DISC®

Everything DiSC Productive Conflict

Designed to help learners curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships.

Everything DiSC Work of Leaders ®

The Work of Leaders made simple: Vision, Alignment, and Execution. Based on best practices, Work of Leaders connects to real-world demands, generating powerful conversations that provide a clear path for action.

Everything DiSC 363 ® for Leaders

Combines the best of 360s with the simplicity and power of DiSC, plus three personalized strategies for improving leadership effectiveness. For anyone who wants to use 360° feedback as part of their leadership development, whether an emerging leader or an experienced executive.

Everything DiSC Workplace ®

Can be used with everyone in an organization, regardless of title or role, to build more effective relationships, and improve the quality of the workplace.

Everything DiSC Management

Teaches managers how to bring out the best in each employee. They learn how to read employee styles and adapt their own styles to manage more effectively.

Everything DiSC Sales

Helps salespeople connect better with their customers by understanding their DiSC sales style, understanding their customers’ buying styles, and adapting their sales style to meet their customers’ buying styles.


Everything DiSC® solutions provide rich, versatile learning programs that offer personal insight for learners at every level of an organization, using a consistent language of DiSC®.

Using a research-validated learning model, each solution provides in-depth information including tips, strategies, and action plans to help learners become more effective in the workplace. All Everything DiSC solutions include unlimited access to complimentary follow-up reports and MyEverythingDiSC®, the interactive learning portal exclusive to Everything DiSC®.